Speaking Task 6: Dealing with a Difficult Situation
Preparation: 60 seconds Recording: 60 secondsYou and your colleagues decided to buy a customized gift for your manager who is retiring. You placed the order and paid for it, but the gift was delivered late. Your manager has now received the gift and is very happy with it. Your colleague Lisa suggests that you should ask for a refund because the delivery was late. However, the store policy states that to get a refund, you must return the gift.
Choose ONE:
EITHER
Talk to Lisa. Explain why you don't want to ask for a refund.
OR
Talk to the store manager. Explain why you should get a refund without returning the gift.
EITHER
Talk to Lisa. Explain why you don't want to ask for a refund.
OR
Talk to the store manager. Explain why you should get a refund without returning the gift.
*NOTE: This sample test is not recording your response.